Fraud prevention / Education / Strategy
Live training and consulting shaped by Philip Gentile’s 21 years as a U.S. Postal Inspector and experience leading investigative teams. Built around the decisions your people face.
How I can help
Clear information is a starting point. Give your team and community the knowledge, language, and practical steps to use it.
Make fraud prevention understandable and useful. Engaging sessions explain how scams work, what warning signs to recognize, and how to respond with confidence.
Work directly with Philip to examine how fraud unfolds and rehearse respectful conversations with someone under a scammer’s influence. Use facilitated exercises and feedback to connect your existing training to the situations your staff encounter.
Bring staff, supervisors, and the appropriate partners into a practical prevention plan. Define roles, strengthen referral information, and develop education and outreach that fit the people your organization serves.
Designed for organizations such as
For credit unions & financial institutions
Work directly with Philip on the situations your staff find hardest. Sessions combine his investigative background, team leadership, and elder-justice work with your organization’s priorities and procedures.
Federal investigative perspective
Examine the sequence of persuasion, secrecy, urgency, and payment requests in a fraud case. Discuss how seemingly separate transactions can form part of a larger scheme—and where staff may have an opportunity to intervene.
TakeawayA case walkthrough with decision points for your team.
Interviewing and listening skills
Rehearse questions and respectful follow-up when a member is defensive, frightened, or repeating a scammer’s instructions. Philip facilitates the discussion and gives feedback on how staff can learn more while preserving trust.
TakeawayConversation prompts adapted to your staff’s responsibilities.
Investigations and multi-agency coordination
Learn to organize a clear timeline, payment details, communications, and staff observations for an authorized referral. Work within your institution’s documentation and privacy procedures so the next person can understand what happened.
TakeawayA structured case-summary exercise and referral checklist.
Experience leading investigative teams
Bring frontline staff, supervisors, and compliance personnel into the same tabletop exercise. Clarify who takes the next step, what information they need, and how to maintain a consistent, respectful response as concerns escalate.
TakeawayA facilitated debrief with priorities to discuss with your compliance lead.
A session to start with
Recognizing and responding to elder financial exploitation
A member wants a large cash withdrawal, insists the reason is private, and says someone will collect the money. What do you ask? When do you involve a supervisor? What details should be documented?
Use a fictional scenario like this to practice decisions together, then discuss the response with Philip. Adapt the session for frontline staff, managers, or a mixed team.
Build on the education your staff already receive with a live session tailored to your institution. Agree on the audience, scenarios, materials, and follow-up needs in advance. Virtual sessions are available for Tennessee and Mississippi credit unions; workshops and ongoing training can be scoped to your organization.
Meet Philip Gentile
Philip Gentile
Retired U.S. Postal Inspector
Fraud-prevention consultant & speaker
Over a 21-year career with the U.S. Postal Inspection Service, Philip investigated fraud and financial crime and led teams of federal agents, task-force officers, and analysts.
That background shapes how he teaches: examine the sequence of events, ask useful questions, organize the facts, and coordinate the next step. His elder-justice work adds a focus on the people affected, the pressures they face, and the organizations positioned to help.
Philip also chairs the Tennessee Elder Justice Coalition and serves as a fraud consultant with ETHRA/ETAAAD. Those roles are part of his professional background; this consulting practice is independent.
Elder justice in action / June 2025–October 2026
Since June 2025, Philip Gentile has applied 21 years of federal investigative experience to elder-crime prevention through his work with ETHRA/ETAAAD and his leadership of the Tennessee Elder Justice Coalition. The goal is practical: help people recognize criminal pressure, verify independently, and reach the right support before money leaves.
As Senior Fraud Consultant with the East Tennessee Human Resource Agency / East Tennessee Area Agency on Aging and Disability (ETHRA/ETAAAD) and Chair of TNEJC, Philip connects aging services, law enforcement, financial institutions, and community partners. These collaborative efforts inform the education and consulting he offers through GSC.
Legislative advocacy
Effective July 1, 2026 · Public Chapter 766
Philip contributed to collaborative advocacy supporting Tennessee’s statewide prohibition on virtual-currency kiosks, bringing an investigator’s perspective to public education about how criminals direct people to these machines. Public Chapter 766 took effect July 1, 2026. His outreach explains the law and reinforces the need to recognize criminal payment demands involving cash, wires, gift cards, and online cryptocurrency transfers.
Read Tennessee’s official bulletin ↗Through TNEJC, Philip helps bring partners together around elder-crime prevention, public education, and coordinated responses. Coalition meetings and outreach connect investigative experience with the work of aging-services professionals, community organizations, and law enforcement across Tennessee.
Philip leads development of this TNEJC public-education initiative, giving people a place to pause when a call, message, or request feels suspicious. Plain-English guidance, QR materials, and resource information reinforce a consistent message: Stop. Verify. Report.
Professional and senior-center updates translate emerging criminal tactics, public resources, and coalition initiatives into useful information. Supporting materials include phone and identity-protection guidance, conference handouts, and prevention messages that partners can share with the people they serve.
Philip develops and delivers sessions for older adults, community leaders, aging-services professionals, and financial-sector audiences. His approach connects real investigative patterns with respectful questions, opportunities to interrupt a payment, and practical steps for reporting and referral.
Short public-service videos and radio and television outreach make prevention guidance accessible beyond a meeting room. Topics include impersonation, isolation, criminal payment pressure, identity protection, and timely elder-justice initiatives. The recurring call to action is simple: Stop. Verify. Report.
Philip helps organize TNEJC recognition of investigators and officers whose work protects older adults and holds criminals accountable. Recognition efforts have highlighted FBI Special Agent Matthew Short and Gatlinburg Police Department personnel, connecting public appreciation with lessons about financial exploitation and the value of coordinated responses.
Selected presentations
Initiatives in development
Developing public support and awareness for a proposed Tennessee elder-justice specialty license plate. Current outreach invites Tennesseans to register their support through the TNEJC website.
Developing TNEJC / Check Before You Act decal concepts with QR access to prevention guidance for transit riders, including signage intended for use inside ETHRA vans.
Planning a combined TNEJC / APS Cares conference for June 2027 in Nashville, bringing elder-justice education and collaboration to a statewide audience.
GSC draws on this work to help teams strengthen prevention conversations, shape useful outreach, and coordinate the next step when financial exploitation is suspected.
This section describes Philip’s professional work and collaborative initiatives. Gentile Strategies & Consulting, LLC is an independent consulting practice; organizational references do not imply endorsement.
A practical approach
Discuss who you serve, the training you already use, and the situations your team finds difficult.
Select public cases or fictional scenarios and agree on the session, materials, and deliverables. Where relevant, involve your compliance lead in reviewing the response procedures.
Work through decisions together, receive feedback from Philip, and identify practical next steps for your organization.
Let’s start a conversation
Get in touch to discuss a presentation, staff training, or a fraud-prevention consulting project.